General Support
For all general enquiries, including help with Library mobile apps call 02 512 43394, email or visit us. Available 10am to 4pm, Monday to Friday (excl. public holidays).
Accessing eResources
See Accessing eResources for instructions on accessing the Library’s full range of eResources onsite and remotely (e.g. using a personal device at home).
eResource User Guides
The Library’s eResource User Guides provide information about individual eResources, training materials (where available), mobile app installation and troubleshooting instructions, and other useful information.
Service Disruptions
The Library makes every effort to maintain database and full text-access. If you find a problem with an eResource or database that is not listed here, please report the issue. Alternatively, call 02 512 43394, email or visit us.
Planned
There are no planned service disruptions at this time.
Unplanned
There are no unplanned service disruptions at this time.
Known Issues
The Royal Children's Hospital Clinical Practice Guidelines mobile app is currently experiencing slow content download times. The vendor is working to resolve this. Thank you for your patience.
Report an Access Issue
Use the Library's Report an Access Issue form to notify us of any access issues with the Library's eResources, including online journals and articles, eBooks, databases and point of care products.