General Support
For all general enquiries, including help with Library mobile apps call 02 512 43394, email or visit us. Available 10am to 4pm, Monday to Friday (excl. public holidays).
Accessing eResources
See Accessing eResources for instructions on accessing the Library’s full range of eResources onsite and remotely (e.g. using a personal device at home).
eResource User Guides
The Library’s eResource User Guides provide information about individual eResources, training materials (where available), mobile app installation and troubleshooting instructions, and other useful information.
Service Disruptions
The Library makes every effort to maintain database and full text-access. If you find a problem with an eResource or database that is not listed here, please report the issue. Alternatively, call 02 512 43394, email or visit us.
Unplanned
There are no unplanned service disruptions at this time.
Planned
The Renal Drug Database may be unavailable between 2:30pm and 4:30pm on Saturday 9 March due to system maintenance. We apologise for any inconvenience during this time.
Known Issues
Internet Explorer 11
Starting June 15, 2022, the Internet Explorer 11 desktop application will no longer be supported by Microsoft on certain versions of Windows 10.
Future functionality of Library's products therefore cannot be assured for users of Internet Explorer 11. To ensure optimal product performance please use supported browsers, including Microsoft Edge, Google Chrome, Safari or Firefox.
Report an Access Issue
Use the Library's Report an Access Issue form to notify us of any access issues with the Library's eResources, including online journals and articles, eBooks, databases and point of care products.