Article/Book Request Service

Article/Book Request Service

Use this service to request an article, book chapter or book that is not available in the Library’s collections. Published and grey literature can also be requested, including research reports and conference proceedings.

Level of Service

  • Article/Book chapter requests, Standard: 5 business days, Urgent: 2 business days.

    • Journal articles are sourced both within Australia and internationally. As a result, fulfilling urgent requests within 2 business days may not always be possible.

  • Physical book requests, Standard: 10 business days.

    • Physical book requests may be subject to postal delays. Digital book (eBook) requests are unavailable due to copyright and licensing restrictions.

  • Digital book (eBook) requests are unavailable due to copyright and licensing restrictions.

Eligibility

This service is available to:

  • Canberra Health Services (CHS) staff
  • Health and Community Services Directorate (HCSD) staff
  • ANU medical students*
  • Students on placement at CHS or HCSD*.

*Students should obtain material not available through CHS Library from their education provider's library. If the required material is not available through your education provider's library, a copy can be requested through the CHS Library Document Supply Service provided it relates to work being undertaken at CHS or HCSD.

Requesting an item

Before submitting a request please check the Library Catalogue as the item(s) may already be available in the Library's collections.

To submit a request

  1. Open the Article/Book Request form
  2. Complete the form with available information. If requesting a journal article, alternatively input the DOI or PMID and click Auto fill to auto-complete the remaining fields of the form.
  3. Read and agree to the copyright declaration
  4. Click Send Request.

To view a request

  1. Login to your Library Account
  2. Click Requests.

To cancel a request

  1. Login to your Library Account
  2. Click Requests
  3. Click Cancel next to relevant requests.

Supply

Article/Book chapter requests

In most instances requested material will be supplied via email. Where licensing restricts emailing, an alternative copy (usually print) will be provided.

Supply times are dependent on the type of material requested and supplier availability. Non-urgent requests are typically supplied within 4 business days.

Physical book requests

Items are usually supplied within 10 business days. Delivery times will vary depending on the availability of suppliers and requested items.

Once an item is available, you will be notified via email to your act.gov.au email address. At this time, personal email addresses cannot be added to Library accounts.

Items can be collected from the Library during business hours.

Urgent requests

Article/Book chapter requests

Please select Urgent when completing the request form. Urgent requests are typically supplied within 2 business days.

Physical Book requests

For urgent requests, please add the date the item is required by in the 'Notes' field of the request form.

Copyright

All materials supplied by the Library are subject to copyright protection under the Copyright Act 1968 (Commonwealth). See also Copyright and Licencing.

More information

For more information or assistance requesting material, contact the Library Service Desk.