FAQs

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Membership

How do I become a member of the Library?

Please register with the Library by completing the online registration form. A Library staff member will contact you once your application is processed.

I don’t work for Canberra Health Services or the ACT Health Directorate, can I join the Library?

Yes, see the Membership page to check your entitlements.

Library Search

What does the Library Search facility search?

Library Search is a powerful single search tool to discover and access the Library’s entire collection of print material and extensive collection of online eResources which includes eBooks, eJournals, articles, databases and more.

How can I find out if the Library has a specific book/journal/article?

  • Go to Library Search
  • Type the title of the item in the search box, select the item type from the drop-down menu and press enter
  • Click the title of the relevant item to see if it’s available online or for loan
  • If the title doesn't appear in the results list you’ll need to place a request via the Document Supply request form.

How do I refine my results?

Often it is helpful to refine your search results. The Library Search facility provides a range of options to refine your search results, the basic limits include:

  • Date range
  • Whether the Library holds a copy in its collection
  • Available online in full text
  • Format (book, book chapter, article, etc.).

To refine your search results, select (tick) the include or exclude option in the facet pane (right side of results page), and click ‘Apply Filters’.

Refine Results

There are multiple full text links, which one should I use?

In some cases, the Library provides full text access to a journal from more than one source (database or provider). If this is the case, a full text link for each source will be provided. Simply click the link for your preferred source to access the eResource (article, journal or eBook). If you discover a link doesn’t work, please let us know via the Report an Access Issue form and we will investigate as soon as possible.

Full Text Links

Can I save, email, print or export my results?

You can save, label, print, email and export results from Library Search. Please see the Saving and Managing Records guide for step-by-step instructions on each of these useful features.

The Library Search facility supports exporting to EndNote, RefWorks, BibTeX, EasyBib and RIS format.

Save, email, export results

Can I save search queries and set up alerts?

You can save your search queries and set up alerts to receive email notifications when there is an update to the saved search query. Please see Saving and Managing Search Queries and Saving and Managing Alerts for instructions on these useful features.

I have a reference/citation for a journal article, how can I find out if the Library has the article?

  • Go to Library Search and click on the 'Journal Search' link
  • Type the title of the journal in the search box and press enter
  • Click the title of the relevant journal to see if the Library has access to the required year & issue either online or in print. If not, click the 'Document Supply request form' to complete the online form and we'll get it for you
  • If the title doesn't appear in the results list you’ll need to place a request via the Document Supply request form.
eResources Access & Authentication

What is my username and password?

The Library provides members with unique user login details which are required for services, including remote access to eResources and document supply. Your Library username is a 7-digit barcode, starting with X (e.g. X000000). If you have forgotten your password, click here.

To register for Library membership, please see our membership page.

Am I able to access the Library’s eResources from home?

All Canberra Health Services and ACT Health Directorate staff with Library membership have remote access to the Library’s eResources. Accessing eResources remotely requires a Library ID and password.

To register, please complete the online registration form. A Library staff member will contact you once your application is processed.

Why am I being prompted to enter login details?

If you’re accessing the Library’s eResources remotely (e.g. from home), you will be prompted to enter your Library barcode and password via the following screen.

Login details

You may be prompted to log in to access content if you’re on a publisher’s site or database because:

  • An online resource, such as a database, eBook or journal, has been accessed via a search engine (e.g. Google), rather than via the Library website.
  • A personal account is additionally required to access certain features or content (e.g. ClinicalKey may prompt users to create a personal account in order to download PDF versions of book chapters).

If you are being prompted to log into a mobile app, it may be that:

  • You’re required to create a personal account (often using your act.gov.au email address) to sign into the app
  • For further instructions on installing apps, please see our mobile apps page.

Please let us know if you experience any access issues via the Report an Access Issue form and we will investigate as soon as possible, or contact the Library for further assistance.

I’m having trouble accessing the Library’s eResources when logged in via Imprivata, what can I do?

If you’re using Chrome, please try Internet Explorer. If the access issue persists, please let us know via the Report an Access Issue form and we will investigate as soon as possible.

Why does the full text link to an article only link to the journal’s home page or table of contents?

The majority of full text links in the Library Search facility link directly to an article’s webpage or database record, where you can access the full text. If Library Search is unable to link directly to the article, you will be linked as close to the article as possible, such as a journal home page or table of contents. If this occurs, please navigate to the article.

I’m not getting the full text link to an article in the Library Search facility or a database, what can I do?

There can be several reasons why the full text link is not provided:

  • Very recent articles may not yet be loaded on the publisher’s website or into the database you’re searching
  • The article may be an ‘online first’ or ‘pre-publication’ article and may not be available to the Library
  • The Library may not have access to that particular year of an online journal
  • The Library may not have a subscription to the online journal you’re looking for.

If a full text copy of the article is not available in the Library Search facility, the Library may be able to obtain a copy for you via the document supply service. For further information on requesting articles and book chapters, please see the Library’s document supply page.

What databases does the Library provide access to?

The Library subscribes to a large collection of online databases, please refer to the listing on the Databases page. Alternatively, check the Library’s Specialty Guides for the key databases in your specific subject area.

How does a new staff member gain access to the Library’s eResources?

Please register with the Library by completing the online registration form. A Library staff member will contact you once your application is processed.

I don’t work for Canberra Health Services or the ACT Health Directorate. Can I access the Library’s eResources?

Please see the Membership page to check your entitlements.

Borrowing, Renewing & Reserving

What is my Library Account?

Your Library Account enables you to view the contents of your personal Library account, renew books, manage requested items and more.

  • Overview: displays a summary of each of the tabs to allow you to see if any action is required.
  • Loans: displays all of your current and outstanding loans.
  • Requests: displays all of your current requests.
  • Fines & Fees: displays all of your current fees and fines.
  • Blocks & Messages: displays all general messages and any blocks that may prevent you from accessing services in the Library.
  • Personal Details: here you can tailor the user interface so that it reflects the way you usually search. For example, you can specify the default language, modify user details, and change your password.

To access your Library account, click the Library Account link at the top of any page. You will be prompted to enter your Library ID and password.

How many items can I borrow?

Canberra Health Services and ACT Health Directorate staff can loan up to 5 items at any given time. Students can loan up to 3 items at any given time.

How long can I borrow items (books, DVDs, reports) for?

The standard loan period for books, DVDs and reports is 4 weeks with two more renewals if there are no holds on the item.

iPads have a flexible loan period and can be borrowed for up to 12 months.

Special reserve items can be borrowed for 2 hours or visit the Service Desk at 4.30pm to arrange for an overnight loan to be returned by 9am the following day.

How do I know when my items are due back?

  • Click the Library Account link at the top right of any page
  • Enter your Library ID (member barcode) and password
  • Select 'Loans'
  • A list of your borrowed items will appear with the due dates.

Contact the Service Desk for assistance.

Can I renew my loans online?

You can renew your loans online using the Library Search facility:

  • Click the Library Account link at the top right of any page
  • Enter your Library ID and password
  • Select Loans
  • Click the 'Renew' button next to the item(s) you want to renew.

Please note, you will not be able to renew an item if:

  • The item has already been renewed twice
  • The item is overdue
  • Your account has $5.00 or more in fees or charges
  • Another Library member has placed a request on the item.

Can I reserve an item?

You can request the Library set aside (hold) a physical item such as a book. This applies to items on shelf in the Library, as well as those out on loan. You will receive an email notification once the item is available for you to collect.

To place a request online:

  • Visit the Library Search page
  • Search for the item and click on the title to open the full record
  • Under the 'Get It' section, Click 'Sign in' (if not already signed in)
  • Enter your Library ID and password
  • Click 'Request'
  • Complete the request details, and add any specific instructions to the comment section of the request
  • Click 'Send Request'.

How do I cancel my request?

To cancel a request using the Library Search facility:

  • Click the Library Account link at the top right of any page
  • Enter your Library ID and password
  • Select 'Requests'
  • Select the item(s) you wish to cancel
  • Click 'Cancel'.

Can I put a hold on a book/DVD/report that is checked out to someone else?

Yes, to reserve an item that is out on loan:

  • Click the Library Account link at the top right of any page
  • Enter your Library ID (member barcode) and password
  • Select 'New Search'
  • Search for the item and click on the title
  • Click 'Request'.

Contact the Service Desk for assistance.

What happens if I lose or damage an item borrowed from the Library?

If you lose or damage an item please contact the Library Service Desk to let us know. A new, exact copy of the item can be purchased by you and taken to the Library for processing. Alternatively, the cost to replace the item can be paid directly to the Library.

Document Supply

What is the Document Supply service?

The Document Supply service enables CHS and ACTHD staff to obtain materials that are not held in the CHS Library’s collection. Published and grey literature can be requested in the form of journal articles, book & eBook chapters, research reports and conference proceedings. The service includes both physical and electronic items.

Do I need to pay anything for a Document Supply item?

In most instances, the Library will obtain requested material through our network of Australian libraries and suppliers at no cost to you.

Where charges are incurred, the Library will request your approval to proceed with the request. Costs can be charged to a departmental cost centre or paid in cash at the Library Service Desk.

How do I request a Document Supply item?

To request an item via the Document Supply service:

  • Open the Document Supply request form
  • Enter your Library ID (member barcode) and password
  • Enter the details of the item being requested
  • Read and agree to the copyright statement and click 'Submit'.

I’ve submitted the Document Supply request, what happens next?

In most instances, material will be supplied electronically to your registered email address. Where copyright restricts emailing, an alternative copy (usually print) will be provided.

I need a document or loan in a few days. Can I request a more urgent delivery?

If your request is urgent, please contact the Library Service Desk to discuss how we can support you.

We process requests as quickly as possible, but supply times are dependent on various factors such as the type of material and accessibility from the supplying libraries. In most cases, materials are supplied within 4-7 working days depending on staff availability.

How can I access an item if it’s not found in the Library?

If it is a title that the Library should hold, please contact the Service Desk and staff will try to find the item for you.

If you are after an item that the Library doesn't hold, you can request the item through the Document Supply service. Please provide as much information as possible about the item you require. This service is available to CHS and ACTHD staff.

In certain circumstances students may enter into an agreement to use the Library's Document Supply service. Contact the Reference Librarians for more information.

Training & Consultancy

How do I request a literature search?

The Library’s Reference Librarians can perform literature searches for you on any work-related topic, please complete the request form.

We do not provide literature searches for assignments.

Does the Library provide training on how to search more effectively?

The Library provides training in finding evidence-based information for your patient care, teaching, professional development, research, policy/protocol development or management purposes.

We offer regular, scheduled training sessions, or appointments can be made and sessions held in the Library or at your workplace. Training options include:

  • Database specific training tailored to your information needs
  • Searching for evidence
  • Creating topic alerts
  • EndNote training.

To request training, complete the training request form.

How can I keep up to date with the latest research or articles on a specific topic?

There are many tools available to help you keep up to date with the latest research in your field:

  • Publisher websites:
    • Table of Content email alerts via publishers for individual journals
    • RSS feeds.
  • Database alerts:
    • Search alerts: automatically search the last update to the database, and then send all relevant results to yourself by email
    • Citation alerts: receive an email when someone cites an individual article or articles on a topic that you have found on a database.
  • Mobile apps:
    • Download apps for your favourite databases and clinical tools onto your mobile device. You can set up notifications to appear whenever new content is published, according to your search criteria.
    • BrowZine is a journal reading app that allows you to create a bookshelf to store and organise your favourite eJournals.

Which database should I use?

Check the Library’s Specialty Guides for key databases and other eResources in specific subject areas.

How can I use images from ClinicalKey in a presentation?

Follow these steps to export ClinicalKey images directly to PowerPoint.

How do I obtain access to EndNote?

Contact Shared Services IT Support to obtain access to EndNote.

What’s the difference between a systematic review and a literature review?

These types of review vary significantly. Refer to the Library’s guide to reviews for detailed definitions of both and an explanation of the differences between systematic and literature reviews.

Multimedia Services

How do I request a job?

Fill in a work request form through our website. You will then be given the opportunity to email any documents that need to be used. If you wish, you can come in to discuss your job requirements in more detail or give us a call.

How do I pay?

You can choose to pay cash (attracts 10% GST) or use your department’s cost centre. If charging to your department, check with your authoriser (budget manager) before submitting your job. You will need to supply Multimedia Services with the cost-code and the name of the authoriser (which cannot be the same as the person requesting the job).

How much notice do I need to give for poster design and printing?

Multimedia Services requires a minimum of two weeks (from the date we receive all the information and payment approval), to design and print your poster. The more time you give us, the better! If you have designed your own poster, we require a minimum of two days to print and laminate from the date we receive the signed proof and payment approval.

I’m designing my own conference research poster, how do I go about it?

We accept most file types for printing - PDFs are ideal. Ensure that you design at the size that you want your poster printed (in PowerPoint: Design tab, Slide Size dropdown, Custom Slide Size..., Slides sized for: choose CUSTOM and enter the dimensions of your poster).

How do I supply my content for a design job?

All supplied content must be final. If your content needs to be checked by any contributors or supervisors, this must be done before handing it over for design.

Text

Text is best supplied as a Microsoft Word document. For an A0 poster, keep your total word count to around 800 (maximum 1,000 words). If you have more than 3 image components (this includes graphs, tables, flowcharts or descriptive images), your word count needs to be closer to 500.

Graphs

Graphs should be supplied in their original file type e.g. Excel or PowerPoint (with your data included). If using SPSS, please export and supply your graph as a PDF.

Images

Images should be supplied in their original format. (DO NOT supply them in a Word or PowerPoint document unless that is your only copy. If you have multiple versions of an image, provide the version that has the largest file size.

Note that images saved from the web are not suitable for large posters due to their reduced quality and copyright restriction.

Logos

CHS, ANU and ACT Health Directorate logos do not need to be supplied. Any additional logos will need to be supplied by you with approval gained from the department/organisation involved. Logos can usually be sourced from an organisation’s public affairs department.

Please note: Do not save a logo from a website. Ask the organisation for an EPS copy of their logo, or the next highest quality version for PRINT.

When Multimedia designs my poster, will I get to see what it looks like before the large print?

Yes. Multimedia Services will always show you a draft design and make sure that you are happy with it before proceeding to print.

What if I don’t like what Multimedia designs?

Before beginning a design job Multimedia Services will discuss any design requirements that you might have to ensure that we have the best understanding of what you want.

We will not print anything until you are happy and give us your approval to print.

What is included in the cost of a poster?

The initial design cost involves a draft design with additional minor changes including two A3 colour proofs. Changes to your supplied content or major layout and design changes after the second proof, will incur additional design charges.

What print sizes are available?

Multimedia Services can print up to 1 metre x 3.2 metres. Standard poster sizes are on display at Multimedia Services. Please visit our Printing page for standard dimensions.

Library Spaces & Facilities

When is the Library open?

The Library is open 24 hours a day (including weekends and public holidays) for staff and students with a OneID access card. Contact Security for assistance with OneID building access.

The Library is staffed from 9am to 5pm AEST, Monday to Friday (excluding public holidays) and is available to all other visitors, including members of the public, during this time.

Who can access the Library building?

Staff and students with a OneID access card can access the Library 24 hours a day, 7 days a week (including weekends and public holidays). Contact Security for assistance with OneID building access.

Members of the public can access the Library from 9am to 5pm AEST, Monday to Friday (excluding public holidays). Use the phone to the right of the doorway to speak with Library staff to enter.

Does the Library have study spaces?

There are a variety of study spaces in the Library, including desks, carrels and lounges, for individual study and group work.

How do I book a group study room in the Library?

The Library provides four group study rooms for members. Study rooms may be booked for individuals or groups of up to five people for study purposes only. The maximum time allocation is two hours per person per day. Use our online form to make a booking or contact the Service Desk for assistance.

How do I use the self-check kiosk to borrow books?

  • Scan your Library barcode on the back of your OneID access card. Instructions will then be displayed on screen.
  • Place your items under the scanner - you should see each item appear on the screen as they are automatically loaned out to you.
  • A loan receipt will be emailed to you. You can also check and renew your loans online by logging into your Library Account.

What printing/copying/scanning facilities are available at the Library?

A Follow Me multi-function device (MFD) is available in the Library for printing, copying and scanning. For more information on setting up and using this service, please refer to the following information provided by Shared Services.

What is Follow Me Print?

Follow Me Print User Guide

How do I set up Follow Me Print for default printer?

Non-standard printing including large posters, specialty papers, canvas, stapled booklets and bulk printing is available through Multimedia Services.

What computer facilities are available at the Library?

Desktop computers are available to Canberra Health Services and ACT Health Directorate staff and students on placement. Users can log in using their ACT Government username and password.

Desktop computers are also available for ANU Medical students to access the ANU network using their ANU login information.

Can I plug my laptop in to use the Internet in the Library?

Yes, laptop users may connect to the Internet via the wireless networks available in the Library. Staff can connect to the 'ONE' network with their ACT Gov username and password. Visitors, including members of the public, can connect to the 'HEALTHfree' network.

Can I charge my mobile device in the Library?

Power is available at desks and throughout the Library for charging mobile devices.

Does the Library have a paging phone?

Yes, the paging is in a dedicated room on the left-hand side of the entrance to the Library building.

Where is the Library return chute located?

The Library return chute is located directly inside the Library on the right-hand side of the entrance.

How can I pay Library fees or fines?

Library fees and fines require cash payment as the Library currently does not have credit card or EFTPOS payment facilities. There are two ATMs available in the hospital building.

I lost something in the Library, what should I do?

Contact the Service Desk to log the missing item and check the Library’s lost property.

If your lost item is not at the Service Desk you can also contact Security

Collection Management

Can I recommend the Library purchase an item?

Suggestions for purchase can be made by completing the Suggest a Resource form.

We consider all recommendations and will assess your suggestion according to the criteria in the Library’s Collection Development Policy and as the Library budget allows.

How do I order an item for my department?

You will need the cost centre code and purchase approval from your Department Head. Then fill out the Departmental Order form to authorise the Library to source and purchase material on behalf of your Department. The Library’s Acquisitions staff will obtain a quote and contact you to confirm the purchase before processing the order.

Does the Library purchase books or other library material for staff?

Books, journals and other library material can be acquired through Library purchase or Departmental purchase.

The Library offers a Departmental purchase service which CHS and ACTHD staff can use to order material for their Department. You will need the cost centre code and purchase approval from your Department Head. Then fill out the Departmental Order form to authorise the Library to source and purchase material on behalf of your Department. The Library’s Acquisitions staff will obtain a quote and contact you to confirm the purchase before processing the order.

Alternatively, staff can suggest material for Library purchase by completing the Suggest a Resource form. If the recommendation meets the Library’s Collection Development Policy and budget allows, the resource will be purchased by the Library and placed on hold for you (if the purchase is a physical item).

Contact Library Acquisitions for further information, or assistance submitting a purchase request.

How are new items selected for the Library’s collection?

The Library uses the following criteria to evaluate and prioritise recommendations for new items:

  • Relevance to staff programs, research and clinical activities
  • Nature and extent of the existing collection within a subject area
  • Currency of information
  • Quality
  • Price
  • Format
  • Expected level of use
  • Ongoing financial commitment and maintenance
  • Availability from other sources.

There are additional considerations for the selection of eResources which include:

  • Access methods available
  • Authentication capability
  • Licensing obligations
  • Options for perpetual access
  • Ease of use
  • Reliability of electronic platforms
  • Platform fees.

Library staff work with subject specialists within Canberra Health Services and the ACT Health Directorate to ensure that the collection continues to develop to meet the needs of staff. However, the Library Director has overall responsibility for the selection of resources.

Suggestions for improving the collection are always welcome, please complete the Suggest a Resource form to recommend a new item.

Does the Library prefer material in electronic or print format?

Where possible, the Library acquires resources in electronic format. We preference electronic resources (eResources) over print as electronic access enables:

  • Simultaneous multi-user access
  • Access on mobile devices
  • 24/7 access
  • Remote access
  • Improved searchability.

Does the Library purchase journals in print and electronic format?

Where possible, the Library acquires journals in electronic format as electronic access enables:

  • Simultaneous multi-user access
  • Access on mobile devices
  • 24/7 access
  • Remote access
  • Improved searchability.

If the journal is a Departmental order, the Department can choose the format they prefer.

Does the Library have textbooks available for borrowing?

The Library does not generally purchase textbooks for classes, but the Library does have a limited number of textbooks available in print or as eBooks. Use the Library Search facility to find and access textbooks held in the collection.

Students are encouraged to contact their university library for access to textbooks not held by the CHS Library.

Does the Library have children's books available for borrowing?

The Library does not have a collection of children’s books but can source and order children’s books for Canberra Health Services and ACT Health Directorate staff, if needed for patient care. To order a book for your department, complete the Departmental Order form.

Does the Library purchase books staff have authored?

The Library does not have a collection of books by Canberra Health Services or ACT Health Directorate staff. Staff can recommend their book for purchase by completing the Suggest a Resource form. Alternatively, staff can donate a copy of their book to the Library. All donations and suggestions for purchase will be considered according to the criteria in the Library’s Collection Development Policy and as the Library budget allows.

How are items withdrawn from the Library’s collection?

Items are withdrawn from the Library’s collection throughout the year in order to remove outdated or irrelevant resources.

Items are withdrawn from the collection based on the following criteria:

  • Currency of information
  • Physical condition
  • Accuracy, authority and objectivity
  • Relevance to staff programs, research and clinical activities.

When considering withdrawing items from the collection, Library staff work with subject specialists within Canberra Health Services and the ACT Health Directorate. However, the Library Director has overall decision-making responsibility.

Items withdrawn from the Library’s collection are offered to Library members, other libraries, donated to Lifeline and other charities, or recycled.

Can I donate items to the Library?

Gifts of books or other library materials are welcome. Gifts are accepted with the understanding that they are not necessarily added to the collection or used by the Library.

Please refer to the Library’s donations guidelines for more information.

Does the Library accept donations of outdated textbooks?

The Library does collect some older texts published before 1965 for historical research purposes. Please refer to the Library’s donations guidelines for more information.

Does the Library accept donations of non-fiction books?

The Library welcomes donations of non-fiction books. When assessing the suitability of donated items, the Library must consider existing collection holdings, storage requirements, staff resourcing and the Collection Development Policy. The Library is unable to accept all offers of donation but may recommend another library or organisation where such items may be placed. Please refer to the Library’s donations guidelines for more information.

Does the Library accept donations of fiction books?

The Library does not collect fiction books. Please refer to the Library’s donations guidelines for more information.

Does the Library donate books to Lifeline?

Weeded items and donated items not suitable for inclusion in the Library’s collection may be passed on to Lifeline or other charities. However, the Library does not collect books from Library members specifically for Lifeline.

Copyright & Licensing

Where can I find copyright information?

Please refer to the copyright page.

Where can I view the terms and conditions of use for accessing licensed resources?

Licence restrictions are displayed for each resource under 'License Terms' in Library Search records. To view the licence terms for a specific resource:

  • Search for the resource using the Library Search facility
  • Select the resource from the list of brief results to open the full display
  • Click on 'Show License'.

For further advice, please contact Collection Services.