Inter-Library Loan Service
The Inter-Library Loan (ILL) service provides eligible clients with the option to request and borrow physical books not held by the CHS Library.
Level of Service
- Article/Book chapter requests, Standard: 5 business days, Urgent: 2 business days.
- Physical book requests, Standard: 10 business days.
Please note: we source journal articles from within Australia and internationally. It may not be possible to fulfil a request in 2 business days.
Please note: delays may be experienced due to the post.
Eligibility
This service is available to:
- Canberra Health Services (CHS) staff
- ACT Health Directorate (ACTHD) staff
- ANU medical students*
- Students on placement at CHS or ACTHD*.
*Students should obtain material not available through the CHS Library from their education provider's library. If the required material is not available through your education provider's library, a copy can be requested through the CHS Library Inter-Library Loan Service provided it relates to work being undertaken at CHS or ACTHD.
Requesting an item
Before submitting a request please check Library Search as the book may already be available in the Library's collections.
To submit a request
- Open the Inter-Library Loan form
- Complete the form with available information
- Read and agree to the copyright declaration
- Click Send Request.
To view a request
- Login to your Library Account
- Click Requests.
To cancel a request
- Login to your Library Account
- Click Requests
- Click Cancel next to relevant requests.
Supply
Items are usually supplied within 10 business days. Delivery times will vary depending on the availability of suppliers and requested items.
Once an item is available, you will be notified via email to your act.gov.au email address. At this time, personal email addresses cannot be added to Library accounts.
Items can be collected from the Library during business hours or delivered to your ACT Government work address.
Urgent requests
For urgent request, please add the date the item is required by in the 'Notes' field of the request form.
Loan periods and renewals
Loan periods are generally four weeks. Renewals are granted at the discretion of the lending library.
To request a loan renewal, contact the Library Service Desk.
Lost or damaged items
If an item is lost or damaged, please contact the Library Service Desk. You are responsible for any replacement or repair costs issued by the lending library.
Copyright
All materials supplied by the Library are subject to copyright protection under the Copyright Act 1968 (Commonwealth). See also Copyright & Licencing.
More information
For more information or assistance requesting material, contact the Library Service Desk.